退换货政策
最后更新日期：2025年1月1日 · Return & Refund Policy
↩ 30天无理由退换 — 收到商品后30天内，如不满意可申请退货退款，无需说明理由。
退款将在5–10个工作日内退回至原支付方式。
退货条件
申请退货的商品须满足以下条件：
- 在收货日期起30天内提出申请
- 商品未使用，保持原始状态
- 包含原始包装（包装盒、防护材料等）
- 附有购买凭证（订单号或收据）
不适用退货的情况
- 超过30天退货窗口期
- 商品已使用、清洗或改装
- 因买方原因造成的损坏（跌落、划痕等）
- 定制或个性化商品
- 卫生类商品（如餐具等已开封使用）
退货流程
01
联系客服
发送邮件至 support@yunshang-home.com，注明订单号、退货原因及商品照片（若有损坏）。
02
收到退货标签
客服确认后，我们将在1–2个工作日内向您发送预付费退货标签（适用于部分地区）。
03
寄回商品
使用原包装妥善包裹商品，按照退货标签上的地址寄回。请保留快递单号。
退货地址：RM 18 2/F TUSPARK 118 WAI YIP ST, KWUN TONG, HONG KONG
收件人：YUNSHANG GLOBAL TRADE LIMITED
04
收到退款
我们收到退货并完成质检后，将在5–10个工作日内将退款退回至您的原支付方式。
退款说明
| 退款情况 | 处理时间 | 退款方式 |
|---|
| 正常退货（商品完好） | 收到退货后5–10个工作日 | 退回原支付方式 |
| 商品损坏/错发 | 确认后1–3个工作日 | 退回原支付方式或补发 |
| 订单取消（未发货） | 确认后1–3个工作日 | 退回原支付方式 |
如退款未在规定时间内到账，请先联系您的银行或支付机构确认，之后再联系我们。
换货
如需换货（如尺寸、颜色不符），请按退货流程操作，同时告知客服您希望更换的商品信息。在库存允许的情况下，我们将为您安排换货。
运费说明
- 因商品质量问题或错误发货：退货运费由我们承担
- 因个人原因退货（不喜欢、下错单等）：退货运费由买方承担
联系我们
如有任何退换货问题，请联系：
- 邮箱：support@yunshang-home.com
- 电话：+852 3700 8888
- 服务时间：周一至周五 09:00–18:00（香港时间）
Return & Refund Policy
Last updated: January 1, 2025 · Return & Refund Policy
30-Day No-Questions-Asked Returns — If you are not satisfied within 30 days of receipt, you may return any item for a full refund.
Return Conditions
Items must meet all of the following criteria:
- Returned within 30 days of the delivery date
- Item is unused and in its original condition
- Includes original packaging (box, protective materials, etc.)
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
- Returns requested after the 30-day window
- Used, washed, or altered items
- Damage caused by the buyer (drops, scratches, etc.)
- Custom or personalized items
- Hygiene items (e.g., opened tableware)
Return Process
- Contact us at support@yunshang-home.com with your order number and reason for return
- Receive return label — we'll send a prepaid label within 1–2 business days (available in select regions)
- Ship the item — pack securely using original packaging. Keep the tracking number
- Receive refund — processed within 5–10 business days after we receive and inspect the return
Return address: YUNSHANG GLOBAL TRADE LIMITED, RM 18 2/F TUSPARK 118 WAI YIP ST, KWUN TONG, HONG KONG
Refund Details
| Scenario | Processing Time | Refund Method |
|---|
| Standard return (item intact) | 5–10 business days after receipt | Original payment method |
| Damaged / wrong item | 1–3 business days after confirmation | Original method or replacement |
| Order cancelled (before shipment) | 1–3 business days | Original payment method |
If the refund hasn't arrived within the stated timeframe, please check with your bank or payment provider first, then contact us.
Exchanges
For exchanges (size, color, etc.), follow the return process and inform our support team of the item you'd like instead. We'll arrange an exchange subject to availability.
Shipping Costs
- Quality issues or incorrect items: return shipping covered by us
- Personal preference returns: return shipping is the buyer's responsibility
Contact Us
Email: support@yunshang-home.com | Phone: +852 3700 8888
Hours: Mon–Fri 09:00–18:00 (HKT)